I received a message that said upload a picture because there was some suspicious activ...

GetHuman703089's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman703089's own words
I received a message that said upload a picture because there was some suspicious activity on my account… I uploaded my picture and then tried to login later and it stated that my account had been disabled. I am a nurse and a mom and don’t post anything inappropriate so I am very confused on why this has happened. I communicate with my workout groups and my Girl Scout troop and my friend Emily on this app and all the memories and communication cannot be accessed at this time and it is very frustrating.
GetHuman703089 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman703089
May 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 220 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman703089 started working on this issue
May 21st 1:54am
GetHuman703089 indicated the issue is not fixed yet.
May 21st 3:01am
GetHuman703089 indicated the issue is not fixed yet.
May 21st 3:01am
GetHuman703089 indicated the issue is not fixed yet.
May 21st 3:26pm