Hi my name is Alesha bryenton my account was hacked recently they've been messaging my...

GetHuman702885's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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GetHuman702885's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman702885 will want to follow the link below to head to their help center. We will check on GetHuman702885 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman702885 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman702885's own words
Hi my name is Alesha bryenton my account was hacked recently they've been messaging my family have no idea who this person could be I need help instantly I recently made a new Facebook the new Facebook is called Rose Alesha bryenton but I can no longer access my Alesha bryenton account I would love for you guys to delete this as soon as possible and get this countdown because it is getting hacked and people are messaging my family calling me a s*** and messaging my boyfriend as well and I can no longer access this account my password is no longer there either is my email I can't get too into it at all please help
GetHuman702885 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman702885
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 491 others
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Timeline
GetHuman702885 started working on this issue
May 20th 11:39pm