I cannot get into my Facebook account when I open up Facebook it automatically started...

GetHuman-whiteliq's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-whiteliq's own words
I cannot get into my Facebook account when I open up Facebook it automatically started me with a new account my old account is still out there I can see it if I put the phone number in it just gives me a new account if I put the email in that was given to me by Facebook it says there's no account matching that email so I have no way of getting into it at all it just starts me a new account if I put the number in or if I put any mail in it
GetHuman-whiteliq did not yet indicate what Facebook should do to make this right.
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How GetHuman-whiteliq fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-whiteliq
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 16 customers so far
Similar issue to 608 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-whiteliq started working on this issue
May 20th 11:21pm
GetHuman-whiteliq indicated the issue is not fixed yet.
May 21st 2:37pm
GetHuman-whiteliq indicated the issue is not fixed yet.
May 22nd 12:36am