My name is Heather Wemhoff. I can not get into my account because I no longer have acce...

GetHuman702820's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman702820's own words
Log in on my cell phone & my home computer ... My name is Heather Wemhoff. I can not get into my account because I no longer have access to the email or number on my account. I believe it was hacked but I am not sure. I am trying to reset my password but I have a new number and cant seem to get on my yahoo account (*****@***.com). It's an old account and I think it has deleted itself. What can you do to help me get back into my Facebook account? xp******e is my drivers license number and if you would like my social or whatever else please email me at *****@***.com, the email provided below. thank you***it says it was fixed but it is not fixed....please help me
I would like a new password sent to my current email.
I've had this facebook for years
i believe I've tried everything I can
I have an issue with Facebook too
How GetHuman702820 fixed the problem
We are waiting for GetHuman702820 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

facebook
Customer service issue
Reported by GetHuman702820
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 413 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman702820 started working on this issue
May 20th 10:58pm
GetHuman702820 indicated the issue is not fixed yet.
May 21st 5:22pm
GetHuman702820 indicated the issue is not fixed yet.
May 21st 5:24pm
GetHuman702820 indicated the issue is not fixed yet.
May 21st 5:24pm
GetHuman702820 indicated the issue is not fixed yet.
May 22nd 6:39pm