I had a hotmail account as the username to sign in to facebook. This hotmail account wa...

GetHuman-emig's customer service issue with Facebook from May 2018

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507 similar
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1 following
Help with my Facebook issue
GetHuman-emig's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emig will want to follow the link below to head to their help center. We will check on GetHuman-emig later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-emig's own words:
I had a hotmail account as the username to sign in to facebook. This hotmail account was deleted due to it being inactive, and another person has rightfully owned that e-mail address again (I spoke with hotmail support). Therefore, this new owner opened a facebook account with that e-mail address and now my facebook profile -which was linked to that e-mail address- has been replaced and exists no more. This person also deleted my phone number and other information I had in facebook. The option below that says "how would facebook email you" does not apply since I am not this person anymore.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-emig
May 20th, 2018 - 2 mons ago
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-emig started working on this issue
May 20th 10:00pm