I am currently logged into my Facebook account via my phone but I cannot remember my pa...

GetHuman-tgruenth's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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The issue in GetHuman-tgruenth's own words
I am currently logged into my Facebook account via my phone but I cannot remember my password and my phone number and email address have changed. I did add my new phone number as an alternative phone number but when I tried to update my email address it prompted me for my password which I don’t know. How can I reset my password? Can you send a code to my new phone number which I have added as an alternative number in my profile?
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Facebook

Customer service issue
Reported by GetHuman-tgruenth
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 272 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tgruenth started working on this issue
May 20th 8:54pm
GetHuman-tgruenth indicated the issue is not fixed yet.
May 20th 9:54pm
GetHuman-tgruenth indicated the issue is not fixed yet.
May 20th 9:55pm
GetHuman-tgruenth indicated the issue is not fixed yet.
May 21st 1:16am
GetHuman-tgruenth confirmed the issue is fixed. Hooray!
May 23rd 9:54pm
GetHuman-tgruenth confirmed the issue is fixed. Hooray!
May 23rd 9:54pm
GetHuman-tgruenth confirmed the issue is fixed. Hooray!
May 24th 9:02am