Not receiving any codes I need to login.

GetHuman-mhspence's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-mhspence's own words
Log in. ... I cannot log in to my account. It doesn't recognize the device because I got a new phone. I have reset my password, and sent a picture of myself holding a paper with the code they gave me on it. Facebook tells me to enter the code from the code generator, but there's no code. Anywhere. It tells me I will receive a code through text, no code is sent to me. I have tried every possible way & still cannot log in. Help!
I'm not getting the code they say they're sending
GetHuman-mhspence did not yet indicate what Facebook should do to make this right.
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How GetHuman-mhspence fixed the problem
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Facebook
Customer service issue
Reported by GetHuman-mhspence
May 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 335 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mhspence started working on this issue
May 21st 1:11am
GetHuman-mhspence indicated the issue is not fixed yet.
May 21st 2:12am
GetHuman-mhspence indicated the issue is not fixed yet.
May 21st 2:13am
GetHuman-mhspence indicated the issue is not fixed yet.
May 22nd 2:38am