I cannot get into my account. I have tried to change the password by having a text sent...

GetHuman-dblount's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dblount's own words
I cannot get into my account. I have tried to change the password by having a text sent to me but I haven't received it. When I called yesterday, someone tried to get me to buy an expensive product to fix the issue. I just want to be able to get into my facebook.**The email that is below is not attached to mt account. The emails that are linked to my account at no longer accessible for me. My name is Deana Blount
GetHuman-dblount did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-dblount
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 211 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dblount started working on this issue
May 20th 2:24pm
GetHuman-dblount indicated the issue is not fixed yet.
May 20th 3:37pm