my account is locked and i cant unlock it the security page says chose one of the follo...

GetHuman701281's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman701281's own words
my account is locked and i cant unlock it the security page says chose one of the following options but only option given is to identify photo of family and friends but this option doesn't do anything when i click on it it also says the one hour time period has expired this is going on for hours and I reset my password but i can't log in this is my real account and I am a real person but it seems FB thinks i'm not real and asking me to prove who I am which is no problem but it won't let me prove who I am.....help please!
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Facebook

Customer service issue
Reported by GetHuman701281
May 20th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 417 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman701281 started working on this issue
May 20th 10:46am
GetHuman701281 indicated the issue is not fixed yet.
May 20th 12:05pm
GetHuman701281 indicated the issue is not fixed yet.
May 21st 12:32pm
GetHuman701281 indicated the issue is not fixed yet.
May 23rd 12:48pm
GetHuman701281 indicated the issue is not fixed yet.
May 23rd 12:50pm