I got an email today Sat. March **th, informing me I had changed my password at *:** am...

GetHuman-chongkim's customer service issue with Facebook from May 2018

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The issue in GetHuman-chongkim's own words
I got an email today Sat. March **th, informing me I had changed my password at *:** am. Wasnt me. I used the link to change password, and secure my account. Im having trouble completing the process. I got a new phone number and I've been trying to access the account to update my info, to make it easier. I sent my photo I.D. to prove my identity. Still can't access account. Keeps saying secure account. Thank You.
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Customer service issue
Reported by GetHuman-chongkim
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-chongkim started working on this issue
May 20th 6:38am