Changed password and forgot it.. now I have a new phone and number. I no longer have th...
GetHuman701036's customer service issue with Facebook from May 2018
Help with my Facebook issue
The issue in GetHuman701036's own words
Changed password and forgot it.. now I have a new phone and number. I no longer have the email account or phone number for recovery..my name is John Hunter from Rochester NY..my Facebook username is jdub****. My new phone number is ***-***-****. My new email address is *****@***.com. I would like the recovery key *password sent to either one of these please. I don't want to lose my account with all of my pics,life events, contacts,etc. Thank you
GetHuman701036 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman701036 fixed the problem
Well I am not a tech guy at all so it was a little rough to say the least but I somehow got through it * got lucky..lol.. Basically I went to Facebook help center and followed the instructions to the best of my ability... which isn't saying much ..lol.but ended up forwarding a pic of my state photo ID for them to review.. the next option was a little more difficult.. because it involved straightening out my password situation with Yahoo email.. which I did basically the same way.. anyway once that was straightened out they sent me a * digit code.. I had to write the code on a blank sheet of paper and take a selfish of me holding up the code while showing my face as well for them to review.. they got back to me within ** hours and let me back into my account along with sending suggestions to avoid problems in the future.. so I feel lucky at this point..
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.