Changed password and forgot it.. now I have a new phone and number. I no longer have th...

GetHuman701036's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman701036's own words
Changed password and forgot it.. now I have a new phone and number. I no longer have the email account or phone number for name is John Hunter from Rochester Facebook username is jdub****. My new phone number is ***-***-****. My new email address is *****@***.com. I would like the recovery key *password sent to either one of these please. I don't want to lose my account with all of my pics,life events, contacts,etc. Thank you
GetHuman701036 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman701036 fixed the problem
Well I am not a tech guy at all so it was a little rough to say the least but I somehow got through it * got Basically I went to Facebook help center and followed the instructions to the best of my ability... which isn't saying much ended up forwarding a pic of my state photo ID for them to review.. the next option was a little more difficult.. because it involved straightening out my password situation with Yahoo email.. which I did basically the same way.. anyway once that was straightened out they sent me a * digit code.. I had to write the code on a blank sheet of paper and take a selfish of me holding up the code while showing my face as well for them to review.. they got back to me within ** hours and let me back into my account along with sending suggestions to avoid problems in the future.. so I feel lucky at this point..
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Customer service issue
Reported by GetHuman701036
May 20th, 2018 - 8 mons ago
I have an issue with Facebook too
GetHuman701036 shared how to fix
Seen by 5 customers so far
Similar issue to 616 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman701036 started working on this issue
May 20th, 2018 3:14am
GetHuman701036 indicated the issue is not fixed yet.
May 20th, 2018 4:18am
GetHuman701036 confirmed the issue is fixed. Hooray!
May 21st, 2018 1:42pm