Changed password and forgot it.. now I have a new phone and number. I no longer have th...

GetHuman701036's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman701036's own words
Changed password and forgot it.. now I have a new phone and number. I no longer have the email account or phone number for name is John Hunter from Rochester Facebook username is jdub****. My new phone number is ***-***-****. My new email address is *****@***.com. I would like the recovery key *password sent to either one of these please. I don't want to lose my account with all of my pics,life events, contacts,etc. Thank you
GetHuman701036 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman701036 fixed the problem
Well I am not a tech guy at all so it was a little rough to say the least but I somehow got through it * got Basically I went to Facebook help center and followed the instructions to the best of my ability... which isn't saying much ended up forwarding a pic of my state photo ID for them to review.. the next option was a little more difficult.. because it involved straightening out my password situation with Yahoo email.. which I did basically the same way.. anyway once that was straightened out they sent me a * digit code.. I had to write the code on a blank sheet of paper and take a selfish of me holding up the code while showing my face as well for them to review.. they got back to me within ** hours and let me back into my account along with sending suggestions to avoid problems in the future.. so I feel lucky at this point..
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Customer service issue
Reported by GetHuman701036
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
GetHuman701036 shared how to fix
Seen by 5 customers so far
Similar issue to 616 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman701036 started working on this issue
May 20th 3:14am
GetHuman701036 indicated the issue is not fixed yet.
May 20th 4:18am
GetHuman701036 confirmed the issue is fixed. Hooray!
May 21st 1:42pm