I was dating a guy named Elias Trujillo who stole my phone and hacked my account. He ch...

GetHuman700996's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman700996's own words
I was dating a guy named Elias Trujillo who stole my phone and hacked my account. He changed my password and email info so I havent been able to get in to my account for almost two years. I have stayed away from Facebook and havent tried to get in to my account because I was afraid of Elias. Now that he is in jail I would love to get back into my account and get all the photos of my kids as well as regain contact with my friends. Being in an abusive relationship has been difficult to deal with at times and now that I am in a healthy place in my life again recovering my account is just one more step in redeeming myself...
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Facebook

Customer service issue
Reported by GetHuman700996
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 600 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman700996 started working on this issue
May 20th 2:44am
GetHuman700996 indicated the issue is not fixed yet.
May 20th 2:47am