I was told to prove who I am on my business account that I created as people because I...

GetHuman700986's customer service issue with Facebook from May 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman700986's own words
I was told to prove who I am on my business account that I created as people because I need to be able to reply as this account is a horse rescue and adoption business name* Heavenly Horses and its in Thompson Falls MT. *I sent back verification I'm who I say and that's been a year ago still no word back and still locked out of account. I have all success stories since **** on this account and need it so I can file for grants to help feed. I also use Facebook as my main way of advertising horses available so this has become a huge issue for me.
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Facebook

Customer service issue
Reported by GetHuman700986
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 627 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman700986 started working on this issue
May 20th 2:36am