My ex-husband's Facebook was hacked by his old roommate she changed all of the recovery...

GetHuman-dawney's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dawney's own words
My ex-husband's Facebook was hacked by his old roommate she changed all of the recovery information to her email address phone number and change the password change the name on the account have reported it numerous times through Messenger have reported the account numerous times in the account is still active why is the account still active when it has been hacked the name of the account now is Rusty Joe lund the profile picture is that of a red Golden Retriever the person who hacked this account name on her Facebook is Heather Leonard I have also reported that account as the hacker
GetHuman-dawney did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dawney fixed the problem
We are waiting for GetHuman-dawney to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-dawney
May 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 693 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dawney started working on this issue
May 19th 4:11pm
GetHuman-dawney indicated the issue is not fixed yet.
May 19th 5:13pm
GetHuman-dawney indicated the issue is not fixed yet.
May 20th 5:18pm