I gat a new IPad tablet in Oct of ****. I am** yrs old, handicapped, legally blind. I w...

GetHuman699149's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman699149's own words
I gat a new IPad tablet in Oct of ****. I am** yrs old, handicapped, legally blind. I was in tech support talking to *Paula. She put me in to page asking for my visa deposit. I can’t read it. here is synopsis of prob: you FB asked me to change my email & password* this is *rd time since I got it* ?** *Anyway I’m so sonfused bow I can’t remember how I got in it blocked me so many times. Finall, got in but I don’t temper how *capital or lower case letter?** sent photo as req. but I have no photo on my IPad ever except as an infant under Decendents of WWBeach. I’m his brothers gggdaughter, Margaret Beach. Now FB says I still have to wait ** hours while they examine the photo. *Against what? My friends haven’t seen me since high school. I’ve never posted one. I look awful. I’ve been seriously ill. The only people who could I’d me are my daughter & grandchildren who have FB accounts. They have NEVER been asked to reset. I don’t Ever want to do so. I will do the asking and have an expert do it from now on.i want this to all go away. Give me back my usual password which should be started with a capital L. and my e-mail a capital*M*****@***.com. Right now FB tried to e-mail but *x I never received. I verified correctness under my secure settings of apps & passwords that it was correct.
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Customer service issue
Reported by GetHuman699149
May 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 446 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman699149 started working on this issue
May 19th 11:47am
GetHuman699149 indicated the issue is not fixed yet.
May 19th 1:16pm
GetHuman699149 indicated the issue is not fixed yet.
May 19th 1:29pm
GetHuman699149 indicated the issue is not fixed yet.
May 19th 6:45pm
GetHuman699149 indicated the issue is not fixed yet.
May 19th 8:22pm
GetHuman699149 indicated the issue is not fixed yet.
May 20th 10:07am
GetHuman699149 indicated the issue is not fixed yet.
May 20th 6:56pm