I am the Marketing Manager of Hilltop Granite and I have created the above account to m...

GetHuman698920's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman698920's own words
I am the Marketing Manager of Hilltop Granite and I have created the above account to manage our three business pages. I have submitted the required documents to Facebook twice already. In spite of receiving a mail stating that there are no issues regarding this account, I am not able to access anything on my Facebook. Since I am using a personal account in the name of my company to manage the three company business pages, Facebook gave me an option for the same. After clicking on it, I get a mail stating there are no issues with this account, and can proceed to log in. However, I keep receiving this message whenever I log on to Facebook “We'll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we'll contact you for additional documentation.”**Please understand that this is an essential account to access the three business pages because of which I am not able to carry out my business. Kindly help. This is an urgent matter. My account has been temporarily blocked since the last * months which has affected my business drastically.
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Customer service issue
Reported by GetHuman698920
May 19th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 308 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman698920 started working on this issue
May 19th, 2018 6:06am
GetHuman698920 indicated the issue is not fixed yet.
May 19th, 2018 7:08am