Im rene ray autor villahermoso owner of facebook ren autor villahermoso, my acc has bee...

GetHuman-andrayuz's customer service issue with Facebook from May 2018

9 views | 455 similar | 0 following
Help with my Facebook issue
GetHuman-andrayuz's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-andrayuz will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-andrayuz can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-andrayuz's own words
Im rene ray autor villahermoso owner of facebook ren autor villahermoso, my acc has been hacked by someone i dont know who is that man. May **, **** im using my acc in desktop computer using google chrome and im browsing in speedtest.net(ookla) because i contact our internet provider (PLDT company) and talked with their technical support because our internet is so slow and she said to check the router and speedtest my internet in ookla and it took *hr to fix our internet and after that our internet is good and then after *mins of that my fb password had been changed and my email address in my fb has been changed too. my true email address is *****@***.com the hacker is using (j****k@o****.com). as you can see if you check my acc in your database and if you check the history of my fb acc my email is changed. please help me to recover my acc im begging, i have so much contact in my acc, my acc is almost * years. please communicate with me this is my email add *****@***.com. thank you for you concern. i know the facebook creator is the only one you can help me thank you

GetHuman-andrayuz did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-andrayuz
May 19th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 455 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-andrayuz started working on this issue
May 19th, 2018 1:23am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 19th, 2018 3:43am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 19th, 2018 3:48am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 19th, 2018 3:50am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 19th, 2018 4:17am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 19th, 2018 4:17am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 23rd, 2018 1:08am
GetHuman-andrayuz indicated the issue is not fixed yet.
May 23rd, 2018 2:30am