Unable to login to facebook.

GetHuman-kbass's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-kbass's own words
Login to facebook. ... I was forced to change my password but immediately forgot it because I didn't write it down. When I tried to log in, I couldn't get in so I clicked " forgot password" link to try to recover my account. When I tried to send the reset confirmation to my phone, it says I've tried to imput the code too many times but it was my first attempt. So days go by and I send the reset code to my email this time. When I receive it, I try to input the code and get the same error. A month goes by and I'm unable to log in to my account via the website, thankfully I never logged out on my app and I've been able to use facebook that way. Everything I'm linked to through facebook I cant get into though because I cant get into the desktop version. Can you force the code to go through? No matter what I do, I get the same error.
PROBLEM IS NOT FIXED. UNRESOLVED ISSUE.
Get me into my account.
Been on facebook for * years.
I have an issue with Facebook too
How GetHuman-kbass fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-kbass
May 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 438 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kbass started working on this issue
May 19th 12:40pm
GetHuman-kbass indicated the issue is not fixed yet.
May 19th 1:59pm
GetHuman-kbass indicated the issue is not fixed yet.
May 19th 2:01pm
GetHuman-kbass indicated the issue is not fixed yet.
May 19th 2:02pm
GetHuman-kbass indicated the issue is not fixed yet.
May 20th 1:42pm