My account has been hacked multiple times within the last ** hours. Someone has access...

GetHuman-meganjrd's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-meganjrd's own words
My account has been hacked multiple times within the last ** hours. Someone has access to an old email address I no longer use*can access and continue to override my password change to take control of the account. I can’t seem to delete the old email address in my Facebook settings either. I need access to my Facebook account to use it for work and I’m really worried about someone having access to it.
GetHuman-meganjrd did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-meganjrd
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 588 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-meganjrd started working on this issue
May 18th, 2018 11:35pm
GetHuman-meganjrd indicated the issue is not fixed yet.
May 19th, 2018 3:28am