Someone has hacked my Facebook account and changed the email and password. I am complet...

GetHuman696738's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman696738's own words
Someone has hacked my Facebook account and changed the email and password. I am completely locked out of my own Facebook. My name is Makaila Williams. Whoever is on my page is spamming and scamming people trying to get money using my page and I do not appreciate it! I have sent in my ID but all I keep getting is emails stating that Facebook thinks the issue has been resolved and it has not!! I need help recovering my account from this hacker or else I’m completely done with Facebook!
I am not controlling my Facebook account
Help me recover my account from the hacker on my account
I’ve sent my ID in to Facebook and still received no help!!
I have an issue with Facebook too
How GetHuman696738 fixed the problem
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Facebook

Customer service issue
Reported by GetHuman696738
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 29 customers so far
Similar issue to 20 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman696738 started working on this issue
May 18th, 2018 3:22pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 4:27pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 4:33pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 4:35pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 7:57pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 7:57pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 8:44pm
GetHuman696738 indicated the issue is not fixed yet.
May 18th, 2018 8:57pm
GetHuman696738 indicated the issue is not fixed yet.
May 19th, 2018 12:11am
GetHuman696738 indicated the issue is not fixed yet.
May 19th, 2018 5:06pm
GetHuman696738 indicated the issue is not fixed yet.
May 19th, 2018 6:33pm
GetHuman696738 indicated the issue is not fixed yet.
May 20th, 2018 3:06pm