I saw an advertisement on FB from Fullino and on ******* bought a pair of walking sneak...

GetHuman696360's customer service issue with Facebook from May 2018

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The issue in GetHuman696360's own words
I saw an advertisement on FB from Fullino and on ******* bought a pair of walking sneakers. I received the order confirmation the next day and * days later they said the order was shipped. I waited * weeks and decided to track the order. I didn't realize it was coming on a slow boat from China. I contacted them to cancel my order and told them I would refuse delivery. It arrived yesterday while I was not at home. I tried the shoes on and they were too small as their sizes differ from ours. I ordered a US * which is my size but it didn't fit. I contacted them and they told me I would have to pay shipping charges to China to return them which would be about $**. This is terrible and I don't think they should be allowed to advertise on FB with such poor customer service. I'm an elderly person and cant afford this
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Customer service issue
Reported by GetHuman696360
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 301 others
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Timeline
GetHuman696360 started working on this issue
May 18th, 2018 1:36pm
GetHuman696360 indicated the issue is not fixed yet.
May 18th, 2018 5:33pm
GetHuman696360 shared this issue with friends on Facebook
May 18th, 2018 5:33pm