I am trying to login into my account and I get past the change my password and sent a p...

GetHuman696303's customer service issue with Facebook from May 2018

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The issue in GetHuman696303's own words
I am trying to login into my account and I get past the change my password and sent a photo with a specific number written down and I still can't get past the code generator. My phone died so I am currently on my son's phone trying to write a message saying my phone is broke so i won't be answering calls or texts. How can I get the code if I can't turn my phone on that my Facebook is on. I forget my password since its been months since I changed my password. Please helpppppp!
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Facebook

Customer service issue
Reported by GetHuman696303
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 227 others
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Timeline
GetHuman696303 started working on this issue
May 18th, 2018 1:12pm