I first of all was asked or photo for security. Sent it. then got disabled. After * mon...

GetHuman-verajsch's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-verajsch's own words
I first of all was asked or photo for security. Sent it. then got disabled. After * months asked or another photo. Then again disabled. Want my ID. Born Vera Lake. War time. Father died discovered real name was Thomas lake Schonberg, took it of war time Jewish name. Didnt take it off legally so we took it back.. My healing business I am known by that name. Now you want an ID. I dont have one for that name. Been married trice and I never used married names. You insist on ID well I dont have one. You can google me and see my business. I am ** years old, thousands of miles away from children, grandchildren and its breaking my heart. My son reckons I was hacked. I now have an ulcer due to the stress you have caused me. I have appealed a dozen times and your computer ignores me.
GetHuman-verajsch did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-verajsch
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 21 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-verajsch started working on this issue
May 18th, 2018 12:42pm
GetHuman-verajsch indicated the issue is not fixed yet.
May 18th, 2018 2:21pm
GetHuman-verajsch indicated the issue is not fixed yet.
May 19th, 2018 2:59pm
GetHuman-verajsch indicated the issue is not fixed yet.
May 19th, 2018 3:00pm
GetHuman-verajsch indicated the issue is not fixed yet.
May 21st, 2018 5:01pm
GetHuman-verajsch indicated the issue is not fixed yet.
May 21st, 2018 5:02pm