I had forgotten my password to my account and I pressed forgot password and it let me c...

GetHuman-caseydak's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-caseydak's own words
I had forgotten my password to my account and I pressed forgot password and it let me change my password but then it said it was going to send me SMS code so I could get in my account well it is not sending me that SMS code so apparently I don't have the right phone number on my Facebook account. I have sent y'all like * pictures of me and state ID and pictures with the handwritten code. I want to know what is the problem y'all clearly see that it is me no one has contacted me or nothing I have not been able to get in my account for like a month. What do i need to do to prove that this is me I have done everything. I am really getting aggravated this is ridiculous y'all need a new plan or something because this is clearly not working. So what do i need to do if I can't get into my account because I forgot to change my phone number to my new one? I hope this works.
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Customer service issue
Reported by GetHuman-caseydak
May 17th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 298 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-caseydak started working on this issue
May 17th, 2018 12:50pm
GetHuman-caseydak indicated the issue is not fixed yet.
May 17th, 2018 1:51pm
GetHuman-caseydak indicated the issue is not fixed yet.
May 18th, 2018 1:56pm
GetHuman-caseydak indicated the issue is not fixed yet.
May 18th, 2018 1:57pm