I am looking for assistance in re-activing my account. **Months ago I received a messa...

GetHuman692335's customer service issue with Facebook from May 2018

4 views | 140 similar | 0 following
Help with my Facebook issue
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The issue in GetHuman692335's own words
I am looking for assistance in re-activing my account. **Months ago I received a message that there was unusual activity and my account was locked. Using your help page was useless. I went to the web page and input the security code that was texted to my phone. Upon entering the code there were two options, SUBMIT and CONTINUE. If I selected submit, the input field reset, nothing else. If I selected continue I received a message that I input the wrong security code. I tried this dozens of times, on my phone, on my laptop, on my tablet, on different browsers, all with no success.**When a friend mentioned that my profile no longer appeared on their friends list, I recreated my account using my full name (Philip vs Phil). This second account was only active a couple days when the same thing happened. **You help page had no way to actually reach someone. A friend gave me this email as a potential source of help to reactivate my original profile. **Please let me know if you can help

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Facebook

Customer service issue
Reported by GetHuman692335
May 17th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 140 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman692335 started working on this issue
May 17th, 2018 2:14am
GetHuman692335 indicated the issue is not fixed yet.
May 22nd, 2018 5:39am
GetHuman692335 indicated the issue is not fixed yet.
May 22nd, 2018 5:41am
GetHuman692335 indicated the issue is not fixed yet.
May 27th, 2018 7:56pm

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