I have gotten two calls in the past week from someone claiming to be with Facebook and...

GetHuman691818's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman691818's own words
I have gotten two calls in the past week from someone claiming to be with Facebook and needing to get into my account to make sure my account hasn't been compromised. The call starts out automated, then goes to "support". The first caller wanted to find the hackers and block them.**Jeff, I think was his name, had a strong accent, was the person I spoke with today. No caller ID, just unknown caller.**Are these calls from Facebook?
GetHuman691818 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman691818
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 415 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman691818 started working on this issue
May 16th, 2018 10:58pm
GetHuman691818 indicated the issue is not fixed yet.
May 17th, 2018 1:33am