My account was hacked. I was online when it happened and was able to catch it right awa...

GetHuman-nncrabb's customer service issue with Facebook from May 2018

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The issue in GetHuman-nncrabb's own words
My account was hacked. I was online when it happened and was able to catch it right away. After logging off unknown users and changing my password, I reported that my account had been hacked. However, in the process of updating and changing my information I received the message from Facebook that I had changed too many security measures too quickly and my account was frozen. Because of this I wasn't able to update my email and phone number.*I've contacted the online help forum more than once and explained everything along with a picture of my government ID and updated email and phone number. It's been over a month and I've heard nothing and I still can't access my account. *I don't know what else to do. Can somebody please help???!!!

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Customer service issue
Reported by GetHuman-nncrabb
May 16th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 260 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-nncrabb started working on this issue
May 16th, 2018 9:22pm