Yesterday one of my friend sent me a video like a YouTube about me. It was a fake video...

GetHuman-svamosco's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
Yesterday one of my friend sent me a video like a YouTube about me. It was a fake video that looked like it was trying to slander me. Today my friends got the same “fake video” from my messenger about them. I changed my p***word immediately and I was texting my friends that it’s spam and I send my yesterday “fake video” from my friend that they can see that I have the same problem. My friends told me that I got hacked , when I was typing them back I was locked out of my account.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
How GetHuman-svamosco fixed the problem:
Explain how that’s happened. I send email. Thank you Facebook for your help!
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Customer service issue
Reported by GetHuman-svamosco
Jun 4th, 2018 - 20d ago
I have an issue with Facebook too
Fixed
GetHuman-svamosco shared how to fix
Seen by 7 customers so far
Similar issue to 435 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-svamosco started working on this issue
Jun 4th 1:04am
GetHuman-svamosco indicated the issue is not fixed yet.
Jun 4th 1:08am
GetHuman-svamosco indicated the issue is not fixed yet.
Jun 4th 2:06am
GetHuman-svamosco confirmed the issue is fixed. Hooray!
Jun 4th 5:40am