I got a new phone today and I can’t login to Facebook. I no longer have access to my ol...

GetHuman-trostan's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-trostan's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-trostan will want to follow the link below to head to their help center. We will check on GetHuman-trostan later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-trostan's own words:
I got a new phone today and I can’t login to Facebook. I no longer have access to my old email address or the p***word to receive the reset code . My phone number is on my account but it doesn’t give me the option to receive a sms message only email . I would like to recover my account please
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-trostan
Jun 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 21 customers so far
Similar issue to 83 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-trostan started working on this issue
Jun 4th 12:29am
GetHuman-trostan shared this issue with friends on Facebook
Jun 4th 12:51am
GetHuman-trostan shared this issue with others over email
Jun 4th 12:51am