I am trying to upload a photo ID to get into secures account. I have followed the dire...

GetHuman-hopinfo's customer service issue with Facebook from June 2018

Help with my Facebook issue
I am trying to upload a photo ID to get into secures account. I have followed the directions numerous times and have only ever gotten an invalid upload message. It does not say why it is invalid or what a valid upload would be. I am trying to upload a *.jpg file which is a standard photo file format. Is there a different format that is required? What is it?
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-hopinfo
Jun 3rd, 2018 - 18d ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 474 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hopinfo started working on this issue
Jun 3rd 11:07pm
GetHuman-hopinfo indicated the issue is not fixed yet.
Jun 4th 12:20am
GetHuman-hopinfo indicated the issue is not fixed yet.
Jun 9th 10:16pm