I am trying to upload a photo ID to get into secures account. I have followed the dire...
GetHuman-hopinfo's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman-hopinfo's own words
I am trying to upload a photo ID to get into secures account. I have followed the directions numerous times and have only ever gotten an invalid upload message. It does not say why it is invalid or what a valid upload would be. I am trying to upload a *.jpg file which is a standard photo file format. Is there a different format that is required? What is it?
GetHuman-hopinfo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hopinfo fixed the problem
We are waiting for GetHuman-hopinfo to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.