Please help! Im locked out my family account!

GetHuman-vellamae's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-vellamae's own words
Login ... Help i cant access one of my accounts*I've tagged my self between both accounts. its just that i cracked my phone anf had to get another and now i cannot access my other account. The older one is my special family account.
My password
Reset my password please
Years
Ive tried everything even trying to contact google for my email reset
I have an issue with Facebook too
How GetHuman-vellamae fixed the problem
We are waiting for GetHuman-vellamae to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
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Facebook
Customer service issue
Reported by GetHuman-vellamae
Jun 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 550 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vellamae started working on this issue
Jun 3rd 10:03pm
GetHuman-vellamae indicated the issue is not fixed yet.
Jun 4th 11:07pm
GetHuman-vellamae indicated the issue is not fixed yet.
Jun 4th 11:13pm
GetHuman-vellamae indicated the issue is not fixed yet.
Jun 4th 11:15pm
GetHuman-vellamae indicated the issue is not fixed yet.
Jun 6th 11:49pm
GetHuman-vellamae indicated the issue is not fixed yet.
Jun 6th 11:49pm
GetHuman-vellamae indicated the issue is not fixed yet.
Jun 6th 11:59pm