I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and...

GetHuman746126's customer service issue with Facebook from June 2018

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213 similar

4 following

Help with my Facebook issue

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GetHuman746126's next move: find and follow the right step-by-step guide.

Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman746126 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman746126 can let us know if they help or not.

How do I change or reset my Facebook password?How do I report someone that is impersonating me on Facebook?How do I report that something isn't working on Facebook?How do you contact Facebook if you have a problem?The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

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The issue in GetHuman746126's own words

I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and I'm trying to login on my new phone. I forgot my password and when I go to retrieve my password I don't have any of the recovery phone numbers I don't have the password to the recovery email either. I have not had to get into the recovery email in many years. And I do not have the money to turn on the cell phone for the recovery text message. I need help getting into my Facebook please, because I doubt you guys will give me money to pay my phone bill. My Facebook is the only contact I can speak to my kids and my kid's mom and this is somewhat of an emergency to me. Let me know thank you. The email I will enter for you to contact me I have made a temporary Facebook with but I would provide any ID or picture or anything you would need so I can prove it's me trying to get into my email I just need help getting into it thank you. It's very important to me.

GetHuman746126 did not yet indicate what Facebook should do to make this right.

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my facebook is not working on my cell phone Yes somehow I was logged out of my Facebook and my messenger on my cell phone my...I got a new cell phone and your cell phone service. When I went to download my Fa...mobile facebook account . before all the changes to facebook . on my cell phone h...My Facebook account Selena Casillas was attached to my cell phone number. I got m...I got logged off facebook on my cell phone. When I went to log back in , I could...Got new cell phone and mistakenly reloaded the Facebook app when it had already b...I know my p***word.*Facebook want to confirm my iden***y. Facebook has cell phon...I am having trouble logging into my Facebook account I believe I used my cell pho...I recently changed my number with my cell phone and forgot to log out of Facebook...

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Facebook

Customer service issue

Reported by GetHuman746126

Jun 3rd, 2018 - 2y ago

I have an issue with Facebook too

Not resolved

Seen by 56 customers so far

Similar issue to 213 others

4 customers following this

Follow this issue to see how it gets fixed

Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman746126 started working on this issue

Jun 3rd, 2018 10:03pm

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I had my Facebook logged in to the Fa...