I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and...

GetHuman746126's customer service issue with Facebook from June 2018

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213 similar
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3 following
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The issue in GetHuman746126's own words
I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and I'm trying to login on my new phone. I forgot my password and when I go to retrieve my password I don't have any of the recovery phone numbers I don't have the password to the recovery email either. I have not had to get into the recovery email in many years. And I do not have the money to turn on the cell phone for the recovery text message. I need help getting into my Facebook please, because I doubt you guys will give me money to pay my phone bill. My Facebook is the only contact I can speak to my kids and my kid's mom and this is somewhat of an emergency to me. Let me know thank you. The email I will enter for you to contact me I have made a temporary Facebook with but I would provide any ID or picture or anything you would need so I can prove it's me trying to get into my email I just need help getting into it thank you. It's very important to me.
GetHuman746126 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman746126
Jun 3rd, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 31 customers so far
Similar issue to 213 others
3 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman746126 started working on this issue
Jun 3rd 10:03pm