I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and...

GetHuman746126's customer service issue with Facebook from June 2018

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The issue in GetHuman746126's own words

I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and I'm trying to login on my new phone. I forgot my password and when I go to retrieve my password I don't have any of the recovery phone numbers I don't have the password to the recovery email either. I have not had to get into the recovery email in many years. And I do not have the money to turn on the cell phone for the recovery text message. I need help getting into my Facebook please, because I doubt you guys will give me money to pay my phone bill. My Facebook is the only contact I can speak to my kids and my kid's mom and this is somewhat of an emergency to me. Let me know thank you. The email I will enter for you to contact me I have made a temporary Facebook with but I would provide any ID or picture or anything you would need so I can prove it's me trying to get into my email I just need help getting into it thank you. It's very important to me.

GetHuman746126 did not yet indicate what Facebook should do to make this right.

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my facebook is not working on my cell phone Yes somehow I was logged out of my Facebook and my messenger on my cell phone my...I got a new cell phone and your cell phone service. When I went to download my Fa...mobile facebook account . before all the changes to facebook . on my cell phone h...My Facebook account Selena Casillas was attached to my cell phone number. I got m...I got logged off facebook on my cell phone. When I went to log back in , I could...Got new cell phone and mistakenly reloaded the Facebook app when it had already b...I know my p***word.*Facebook want to confirm my iden***y. Facebook has cell phon...I am having trouble logging into my Facebook account I believe I used my cell pho...I recently changed my number with my cell phone and forgot to log out of Facebook...

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Customer service issue

Reported by GetHuman746126

Jun 3rd, 2018 - 6 mons ago

I have an issue with Facebook too

Not resolved

Seen by 31 customers so far

Similar issue to 213 others

3 customers following this

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Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman746126 started working on this issue

Jun 3rd 10:03pm

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