I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and...

GetHuman746126's customer service issue with Facebook from June 2018

19 views
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213 similar
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1 following
Help with my Facebook issue
GetHuman746126's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman746126 will want to follow the link below to head to their help center. We will check on GetHuman746126 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman746126's own words:
I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and I'm trying to login on my new phone. I forgot my p***word and when I go to retrieve my p***word I don't have any of the recovery phone numbers I don't have the p***word to the recovery email either. I have not had to get into the recovery email in many years. And I do not have the money to turn on the cell phone for the recovery text message. I need help getting into my Facebook please, because I doubt you guys will give me money to pay my phone bill. My Facebook is the only contact I can speak to my kids and my kid's mom and this is somewhat of an emergency to me. Let me know thank you. The email I will enter for you to contact me I have made a temporary Facebook with but I would provide any ID or picture or anything you would need so I can prove it's me trying to get into my email I just need help getting into it thank you. It's very important to me.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman746126
Jun 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 19 customers so far
Similar issue to 213 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman746126 started working on this issue
Jun 3rd 10:03pm