I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and...

GetHuman746126's customer service issue with Facebook from June 2018

58 views | 213 similar | 4 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman746126 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman746126 can let us know if they help or not.
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The issue in GetHuman746126's own words
I had my Facebook logged in to the Facebook app on my cell phone. Cell phone broke, and I'm trying to login on my new phone. I forgot my password and when I go to retrieve my password I don't have any of the recovery phone numbers I don't have the password to the recovery email either. I have not had to get into the recovery email in many years. And I do not have the money to turn on the cell phone for the recovery text message. I need help getting into my Facebook please, because I doubt you guys will give me money to pay my phone bill. My Facebook is the only contact I can speak to my kids and my kid's mom and this is somewhat of an emergency to me. Let me know thank you. The email I will enter for you to contact me I have made a temporary Facebook with but I would provide any ID or picture or anything you would need so I can prove it's me trying to get into my email I just need help getting into it thank you. It's very important to me.

GetHuman746126 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman746126
Jun 3rd, 2018 - 3 years ago
Not resolved
Seen by 58 customers so far
Similar issue to 213 others
4 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman746126 started working on this issue
Jun 3rd, 2018 10:03pm

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