Hey my mom died. Some one has logged into her fb and I can’t access it. I would like yo...

GetHuman-listent's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-listent's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-listent will want to follow the link below to head to their help center. We will check on GetHuman-listent later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-listent's own words:
Hey my mom died. Some one has logged into her fb and I can’t access it. I would like your help as these are the only memories I have please help me.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-listent
Jun 3rd, 2018 - 17d ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 388 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-listent started working on this issue
Jun 3rd 8:42pm
GetHuman-listent shared this issue with friends on Facebook
Jun 3rd 9:13pm