I got a notification that someone is logging into my account... I tried changing my pa...

GetHuman-aeochi's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-aeochi's own words
I got a notification that someone is logging into my account... I tried changing my password and to log out of the account to avoid the person hacking... Now am trying to access my account and it's like password is changed so I can't access my account.. *I don't use the number I used to open the account. Neither do I access the the email... *I have tried my best to recover it but it's not successful... Kindly help me
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Customer service issue
Reported by GetHuman-aeochi
Jun 3rd, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 596 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-aeochi started working on this issue
Jun 3rd 8:29pm
GetHuman-aeochi indicated the issue is not fixed yet.
Jun 3rd 10:29pm
GetHuman-aeochi shared this issue with friends on Facebook
Jun 3rd 10:30pm
GetHuman-aeochi shared this issue with others over email
Jun 3rd 10:35pm