I recently got a new phone and I am unable to get into my Facebook account. I am not r...

GetHuman-gianwils's customer service issue with Facebook from June 2018

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236 similar
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3 following
Help with my Facebook issue
GetHuman-gianwils's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gianwils will want to follow the link below to head to their help center. We will check on GetHuman-gianwils later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-gianwils's own words:
I recently got a new phone and I am unable to get into my Facebook account. I am not receiving SMS Codes from Facebook to be able to authenticate account.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-gianwils
Jun 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 236 others
3 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gianwils started working on this issue
Jun 3rd 5:17pm