My account was hacked. The name was changed. The password was changed.*I still have acc...

GetHuman-yothyon's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-yothyon's own words
My account was hacked. The name was changed. The password was changed.*I still have access to the email.but I cannot log in
GetHuman-yothyon did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-yothyon
Jun 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 117 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-yothyon started working on this issue
Jun 3rd 4:43pm
GetHuman-yothyon indicated the issue is not fixed yet.
Jun 3rd 7:47pm
GetHuman-yothyon indicated the issue is not fixed yet.
Jun 4th 8:03pm
GetHuman-yothyon indicated the issue is not fixed yet.
Jun 6th 7:51pm