Facebook app is not working properly. On both my phones now, the S* and S* Plus Ama I c...

GetHuman-brynn_jo's customer service issue with Facebook from May 2018

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The issue in GetHuman-brynn_jo's own words
Facebook app is not working properly. On both my phones now, the S* and S* Plus Ama I can't open extra photos in posts whether it be in group posts or on timelines. I can see the ones that fit into the preview but as soon as I click on the extra ones that are greyed out with the plus sign and the number of photos it freezes but the photos never load. If I press back I can get back to the timeline and keep going down or up but no matter what I do I can't get the other photos to load. I've tried uninstalling and reinstalling, deleting the cache, and simply seeing if they will load if I wait. It doesn't work. When I searched online for how to fix it I found lots of people posting the same question but no answers on the posts. I'm not sure what to do about it as I'm almost positive it's something with the app. What can I do to fix it?
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Customer service issue
Reported by GetHuman-brynn_jo
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-brynn_jo started working on this issue
May 16th, 2018 1:46pm