I factory reset my phone and once it reset I downloaded the Facebook app, logged in with my info and since I had two factor authentication using the code generator, Facebook said it would send my code via SMS. Well I waited and it never came. I asked them to resend it. It didn't come. I kept trying this because without the code, I couldn't access my account. Facebook finally sent me a message saying that I had tried too many times and for me to wait awhile. Nothing happened. I reached out to everyone for help and eventually someone gave me the answer to this problem that usually cannot be fixed. It was very simple. I sms texted Facebook ***** two letters. FB. Immediately my account was opened after almost ** hours of intense stress. I actually was about to open a new account, which I did not want to do. But every site I went to said that there was no solution. But there is. And It's very simple. I am willing to help anyone that has the same dilemma get back into their account.
GetHuman-kevinber's customer service issue with Facebook from May 2018
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The issue in GetHuman-kevinber's own words
I factory reset my phone. I tried logging back into my Facebook account,but because I had * factor authentication and could not access the code generator, and failed to receive an sms message with my code from Facebook after many requests, I was bewildered. I couldn't find a solution anywhere. Fortunately after many hours of searching, I found someone that knew an easy way to fix my problem ... I factory reset my phone. I downloaded the Facebook app. Entered my information to login. I have two factor authentication and I have not received my code from the code generator as of this morning.
I kept requesting my code from Facebook, but after so many requests, they told me I had sent too many requests and for me to wait. Of course waiting didn't work. I had to find an answer.
An apology would be great, but also they need to do something to ensure that their customers are not just thrown away because of Facebook not following through with sending people like myself with verification the sms messages with their access codes.
I have been on Facebook not very long. Three years to be exact. But during this time I have been a very good customer, letting them know when I was getting requests from profiles of beautiful women, who were actually Nigerian scam artists using pics of young beautiful women, some even **** stars to use romance scams for money. I have helped Facebook tremendously and it got to me when they would not even send me a message back.
I fixed the problem by sending an sms text from my phone to *****. All I sent in my text were the * letters FB. Immediately I got a response from Facebook with my profile via SMS. I clicked on it, and my account opened.
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How GetHuman-kevinber fixed the problem
Absolutely! I found the solution after looking through a ton of Facebook help pages and I stumbled upon a post from someone that said they had a guaranteed simple solution. To sms text the two letters
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