I factory reset my phone and once it reset I downloaded the Facebook app, logged in with my info and since I had two factor authentication using the code generator, Facebook said it would send my code via SMS. Well I waited and it never came. I asked them to resend it. It didn't come. I kept trying this because without the code, I couldn't access my account. Facebook finally sent me a message saying that I had tried too many times and for me to wait awhile. Nothing happened. I reached out to everyone for help and eventually someone gave me the answer to this problem that usually cannot be fixed. It was very simple. I sms texted Facebook ***** two letters. FB. Immediately my account was opened after almost ** hours of intense stress. I actually was about to open a new account, which I did not want to do. But every site I went to said that there was no solution. But there is. And It's very simple. I am willing to help anyone that has the same dilemma get back into their account.

GetHuman-kevinber's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-kevinber's own words
I factory reset my phone. I tried logging back into my Facebook account,but because I had * factor authentication and could not access the code generator, and failed to receive an sms message with my code from Facebook after many requests, I was bewildered. I couldn't find a solution anywhere. Fortunately after many hours of searching, I found someone that knew an easy way to fix my problem ... I factory reset my phone. I downloaded the Facebook app. Entered my information to login. I have two factor authentication and I have not received my code from the code generator as of this morning.
I kept requesting my code from Facebook, but after so many requests, they told me I had sent too many requests and for me to wait. Of course waiting didn't work. I had to find an answer.
An apology would be great, but also they need to do something to ensure that their customers are not just thrown away because of Facebook not following through with sending people like myself with verification the sms messages with their access codes.
I have been on Facebook not very long. Three years to be exact. But during this time I have been a very good customer, letting them know when I was getting requests from profiles of beautiful women, who were actually Nigerian scam artists using pics of young beautiful women, some even **** stars to use romance scams for money. I have helped Facebook tremendously and it got to me when they would not even send me a message back.
I fixed the problem by sending an sms text from my phone to *****. All I sent in my text were the * letters FB. Immediately I got a response from Facebook with my profile via SMS. I clicked on it, and my account opened.
I have an issue with Facebook too
How GetHuman-kevinber fixed the problem
Absolutely! I found the solution after looking through a ton of Facebook help pages and I stumbled upon a post from someone that said they had a guaranteed simple solution. To sms text the two letters
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Customer service issue
Reported by GetHuman-kevinber
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
GetHuman-kevinber shared how to fix
Seen by 31 customers so far
Similar issue to 47 others
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Items needed
Email on Account
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Photo of Passport or Driver's License
Timeline
GetHuman-kevinber started working on this issue
May 16th, 2018 12:22pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 1:45pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 2:06pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 2:35pm
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 5:59am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 5:59am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 6:04am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 6:06am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 6:09am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 6:22am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 9:30am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 9:31am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 9:34am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 10:10am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 10:14am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 10:14am
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 20th, 2018 9:48pm
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 21st, 2018 3:45pm
GetHuman-kevinber confirmed the issue is fixed. Hooray!
May 21st, 2018 4:39pm