my last facebook account got hacked maybe.. as its been long that i'm trying to recover...

GetHuman689050's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman689050's own words
my last facebook account got hacked maybe.. as its been long that i'm trying to recover it but i can't.. I've lost access to the email that connects to the facebook account. **I have created another account tjat I'm actually using.. but I want to recover the other account. **all i remember is the mail id. but not the password. pls help me. I don't ave any trusted contacts listed in my account.. **the mail is *****@***.com *account name : ka rii sh ma**please help me.
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Customer service issue
Reported by GetHuman689050
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 46 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman689050 started working on this issue
May 16th, 2018 8:44am
GetHuman689050 indicated the issue is not fixed yet.
May 16th, 2018 9:48am