hello, my account name is Asha Gangali, with the sign in email (*****@***.com) and at...

GetHuman-rocdamic's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rocdamic's own words
hello, my account name is Asha Gangali, with the sign in email (*****@***.com) and attached is my Fan page Asha Gangali aka ostopolos with about ***,*** followers, i run a lot of facebook* Instagram AD from that page and it has been hacked, the hacker created more pages with arabic inscriptions, the hacker contacted on of my female friend on my FB messenger and used sexually abusive words to her, the hacker also used the credit card attached to the Asha Gangali aka Ostopolos page to BOOST some products i dont know about, at this time which was yesterday i was still logged in with my Samsung J prime mobile phone, so i was able to deactive the fb boost and reset my password, but i couldn't delete the fake pages attached to my account coz there were no option of delete, i woke up this morning around *am Nigerian time to find out my password and phone number has been changed and my phone number also was changed, and am blocked out of my account, please help me, i will forward all my personal information and also send my international passport data page for validation. i don't have access to the email on my account *****@***.com. efforts to update the email has been impossible over the years, but my telephone number has remained consistent. The only person with access to my account is my manger in the United States, thats where all the payments for fb boost* ads are made , please help recover my account, i've invested a lot on FB and IG ADS, ****Email : *****@***.com**Number : ***************DOB : April ***name of pet : Bingo**Childhood friend : Rotimi
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Customer service issue
Reported by GetHuman-rocdamic
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 534 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-rocdamic started working on this issue
May 16th, 2018 6:41am
GetHuman-rocdamic indicated the issue is not fixed yet.
May 17th, 2018 7:43am
GetHuman-rocdamic indicated the issue is not fixed yet.
May 17th, 2018 9:23am