A month or so ago my Facebook account was hacked. I went through the process of "securi...

GetHuman688581's customer service issue with Facebook from May 2018

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1 following
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman688581's own words:
A month or so ago my Facebook account was hacked. I went through the process of "securing" my account, however, a lot of my information and all my friends had changed to the hacker's info and everything was in Arabic. Might I add this took forever to try and fix. So once I thought I fixed it (and clearly didn't) I was frustrated and didn't feel comfortable having my Facebook activated. Therefore, I deactivated my account. Well here we are a few weeks later and I received an email from Facebook stating that they received a request to reset my p***word. I clicked the option stating that I did not make that request and reported it to Facebook. Well, the last * days I have been receiving a ton of Facebook notifications on my Ipad..... therefore, somehow my account is reactivated by a hacker and I feel helpless because it seems impossible to get in touch with Facebook and I want this fixed immediately. I do not want my profile activated and want it to be impossible for anyone to access it.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman688581
May 16th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 22 others
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GetHuman688581 started working on this issue
May 16th 1:31am