I have been locked out of my facebook account. I did not change my password, but it has...

GetHuman687859's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman687859 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman687859 can let us know if they help or not.
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The issue in GetHuman687859's own words
I have been locked out of my facebook account. I did not change my password, but it has been changed without my consent. *I had someone trying to hack into my account on may *th and *th. I changed my password many times that weekend. I was also able to get my access code for my facebook account through SMS when that had happened, as I do not have access to the e-mail that is registered to my account. (*****@***.com) and I thought I had changed my e-mail address to the correct one after this happened.*On May **th I went to go into my facebook and it is now locked. I can not get my SMS access code anymore as it seems to have been removed. (*-***-***-****)*I have done a dispute, as well as I have sent in a picture of my drivers license to prove I am the owner of this account.*I have gotten * separate emails stating that this problem has been fixed when nothing has been done. *Please help me get back into my facebook, so I can change my password and correct the email address so this does now happen again.*Thank you*Kayla Jones

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Customer service issue
Reported by GetHuman687859
May 15th, 2018 - 3 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 591 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman687859 started working on this issue
May 15th, 2018 9:20pm
GetHuman687859 indicated the issue is not fixed yet.
May 16th, 2018 12:59am