Good morning, I am contacting you guys, bacause since yesterday I haven’t been able to...

GetHuman-santanen's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-santanen's own words
Good morning, I am contacting you guys, bacause since yesterday I haven’t been able to log in into my Facebook page, it seems that someone hacked my account and changed my password and my name, I can’t ask for a reset password because I don’t have access to my Facebook email anymore. Can I please get help getting my account back. Can’t sign in to messenger either, it seems that someone took over all my information.
GetHuman-santanen did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-santanen
May 15th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 626 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-santanen started working on this issue
May 15th, 2018 2:36pm
GetHuman-santanen indicated the issue is not fixed yet.
May 15th, 2018 5:09pm
GetHuman-santanen indicated the issue is not fixed yet.
May 15th, 2018 5:11pm
GetHuman-santanen indicated the issue is not fixed yet.
May 15th, 2018 5:12pm
GetHuman-santanen indicated the issue is not fixed yet.
May 15th, 2018 5:13pm
GetHuman-santanen indicated the issue is not fixed yet.
May 15th, 2018 6:20pm
GetHuman-santanen indicated the issue is not fixed yet.
May 15th, 2018 6:20pm