I got a new phone and number. I tried to login to Facebook with my old number and passw...

GetHuman685979's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman685979's own words
I got a new phone and number. I tried to login to Facebook with my old number and password it said this new phone was an unknown browser that I needed the authorization code from my old device and number. I no longer have access to that phone or phone number and I have no other known browsers to approve it from or trusted contacts. I have tried everything I’ve sent in my license, a picture of myself with a written code multiple times. My contact email. I have been out of my Facebook account for * months now. It has all of my kids pictures and memories I’d be devastated to make a new one.
GetHuman685979 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman685979
May 15th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 272 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman685979 started working on this issue
May 15th 1:29pm
GetHuman685979 indicated the issue is not fixed yet.
May 15th 7:42pm
GetHuman685979 indicated the issue is not fixed yet.
May 19th 3:03am