my facebook account was locked out.*A message pops out and requests me to send my perso...

GetHuman684779's customer service issue with Facebook from May 2018

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3 following
Help with my Facebook issue
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The issue in GetHuman684779's own words
my facebook account was locked out.*A message pops out and requests me to send my personal photo for security issue. I am very confused by this locked out since it never happens to my friends. Have you ever asked any customer to send a personal photo? After I sent it, it shows you are reviewing my photo for security purpose and I won't be able to use facebook account while you are reviewing my photo. Is this true? Can you unlock and release my account? Thanks, Char
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Facebook

Customer service issue
Reported by GetHuman684779
May 14th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 29 customers so far
Similar issue to 555 others
3 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman684779 started working on this issue
May 14th, 2018 11:12pm
GetHuman684779 indicated the issue is not fixed yet.
May 15th, 2018 12:15am
GetHuman684779 indicated the issue is not fixed yet.
May 15th, 2018 12:20am
GetHuman684779 indicated the issue is not fixed yet.
May 15th, 2018 1:35am
GetHuman684779 indicated the issue is not fixed yet.
May 15th, 2018 1:44am
GetHuman684779 indicated the issue is not fixed yet.
May 16th, 2018 12:26am
GetHuman684779 confirmed the issue is fixed. Hooray!
May 18th, 2018 2:06am