My facebook account was hacked twice and has since been deleted twice. In the middle o...

GetHuman-rpotthof's customer service issue with Facebook from May 2018

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The issue in GetHuman-rpotthof's own words
My facebook account was hacked twice and has since been deleted twice. In the middle of the night, while sleeping, received a text for a password reset for my facebook account. Went to check facebook and I was unable to log on. I contacted facebook at that time, and was able to get back into my account although my profile name had been changed. The same thing happened again the next night and I was unable to get into my account once again. This time getting help from facebook proved to be difficult, the reply I received was "this issue has been resolved". Within a day or so, I received an email saying my account, an account that I didn't have access to, had been deactivated due to unacceptable activity. I reported the problem to facebook and didn't get a response. I waited a week or so, started a new facebook profile with a different email address. I had this account for a few weeks and again was told that my account had been deactivated due to inappropriate activity. Throughout the whole process, getting in touch and getting a response from facebook has proven to be extremely difficult.

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Facebook

Customer service issue
Reported by GetHuman-rpotthof
May 14th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 338 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-rpotthof started working on this issue
May 14th, 2018 11:42am
GetHuman-rpotthof indicated the issue is not fixed yet.
May 15th, 2018 12:47pm
GetHuman-rpotthof indicated the issue is not fixed yet.
May 15th, 2018 12:48pm