My account was hacked on ** th May ****.*I changed my password as requested (I have don...

GetHuman681709's customer service issue with Facebook from May 2018

7 views
 | 
423 similar
 | 
1 following
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman681709's own words
My account was hacked on ** th May ****.*I changed my password as requested (I have done this twice actually)and some of the messages which had created by the hacker were removed, but there remains the problem of viruses and **** being sent repeatedly on messenger to my friends and I am unable to respond to anyone to warn them as I am now unable to respond to anyone on messenger or send any posts or images. This is a terrible situation and is causing great distress to myself and my friends.
GetHuman681709 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman681709 fixed the problem
We are waiting for GetHuman681709 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman681709 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman681709
May 14th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 423 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman681709 started working on this issue
May 14th, 2018 8:15am
GetHuman681709 shared this issue with friends on Facebook
May 14th, 2018 8:19am