I did a factory reset on my phone. I forgot my password and when I use the code I have...
GetHuman680203's customer service issue with Facebook from May 2018
Help with my Facebook issue
First: share to improve GetHuman680203's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman680203's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman680203 will want to follow the link below to head to their help center. We will check on GetHuman680203 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman680203 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman680203's own words
I did a factory reset on my phone. I forgot my password and when I use the code I have Facebook send to my phone or email it says I've entered too many codes and to try again later. *I can't use the security questions or friends help because when I go to recover my account I'm told it doesn't exist (I've tried using my email, phone number and searching my full facebook name.) Even though I've gotten emails and texts to these accounts to reset my password.
GetHuman680203 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman680203 fixed the problem
We are waiting for GetHuman680203 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.