I did a factory reset on my phone. I forgot my password and when I use the code I have...

GetHuman680203's customer service issue with Facebook from May 2018

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The issue in GetHuman680203's own words
I did a factory reset on my phone. I forgot my password and when I use the code I have Facebook send to my phone or email it says I've entered too many codes and to try again later. *I can't use the security questions or friends help because when I go to recover my account I'm told it doesn't exist (I've tried using my email, phone number and searching my full facebook name.) Even though I've gotten emails and texts to these accounts to reset my password.
GetHuman680203 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman680203
May 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 306 others
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GetHuman680203 started working on this issue
May 13th, 2018 1:34pm