I was kicked off my Facebook and it won't let me back on because someone hijacked it an...

GetHuman-mmdweeca's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-mmdweeca's own words
I was kicked off my Facebook and it won't let me back on because someone hijacked it and redirected my verifications to another email address not associated with me ever. Please help! I'm being threatened with harm and I'm under cyber attacks. I need my Facebook secured and restored to my phone number so I can change my password. My emails haven't changed in years. I never changed my *rd verification from my phone number to the current email address that is unknown to me. I'm still using my * email addresses and my same phone number. My phone number is ************ and my name is Marilee Diehl. I need immediate assistance, please!!!
GetHuman-mmdweeca did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-mmdweeca fixed the problem
I contacted Facebook security detail and sent detailed screenshots of exactly what was happening, step by step as I went through the sign in process. I circled where the hacker had added their email address to the same verification email address that Facebook sends my verifications. I explained to them that the problem was that the hacker was receiving the same links that they sent to me, at the same time. I also contacted Apple to help me secure my Apple account. I had to work fast and followed all the instructions given to me. I have now been threatened by the angry hacker that she will hack my emails and all apps and contacts. I think I pissed her off. I hope my security system keeps her out.
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Customer service issue
Reported by GetHuman-mmdweeca
May 12th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
GetHuman-mmdweeca shared how to fix
Seen by 8 customers so far
Similar issue to 95 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mmdweeca started working on this issue
May 12th, 2018 4:00pm
GetHuman-mmdweeca indicated the issue is not fixed yet.
May 18th, 2018 3:44am
GetHuman-mmdweeca indicated the issue is not fixed yet.
May 18th, 2018 3:48am
GetHuman-mmdweeca confirmed the issue is fixed. Hooray!
May 19th, 2018 7:12am