This morning I went to get on FB on my phone & I was logged out. When I went to log bac...

GetHuman-tracieds's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tracieds's own words
This morning I went to get on FB on my phone & I was logged out. When I went to log back in, it took me to a page for Tracy Swansen... My name on FB is Tracie Swanson Beasley. I cannot recover my pw because I no longer have access to the email acct. All my photos & so many other parts of my life are on FB. I am so frustrated because I have been attempting to fix it all day. If someone could help me it would be more than appreciated!!!
GetHuman-tracieds did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-tracieds fixed the problem
I went to FB Help Center & they fixed it.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-tracieds
May 12th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 556 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tracieds started working on this issue
May 12th, 2018 12:15am
GetHuman-tracieds shared this issue with friends on Facebook
May 12th, 2018 12:15am
GetHuman-tracieds indicated the issue is not fixed yet.
May 12th, 2018 1:30am
GetHuman-tracieds confirmed the issue is fixed. Hooray!
May 13th, 2018 1:46am